• Continue with Global-e Returns Portal if you placed your order on or after August 18, 2026
• Returns window: 30 days* from the purchase date
• Items must be unworn and clean
• Refund will be issued to the original form of payment
• Exchanges are unavailable for international orders

1. Start your return by going to the Global-e Returns Portal*. Enter your order number (excluding the -1) and email address/zip/phone.
2. Select the exact items you would like to return and the reason from the list. Items purchased in a "Pack" or "Set" must be returned together in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, KUIU Boned-Out Game Bag SET).
3. Submit your return.
4. Follow the Steps on the success screen to Print your packing slip. You will be provided with an address label to return the product directly back to our KUIU distribution center. The address label and packing slip will contain instructions on how to return your package. KUIU uses DHL for label creation.
5. Package up your return (if possible, use the original packaging), and be sure to include the return packing slip so we can identify your package. Please make sure the return packing slip is for the exact items you are returning. If you are returning more items than on the return packing slip, another return will need to be initiated and that return packing slip will need to be included as well. Attach the address label to the outside of your package.
6. Ship your return using DHL if you are using our provided return label to the address provided on the address label. We recommend keeping the tracking number for your records. 

Once your return is received by Global-e, you will be issued a refund to your original form of payment for the merchandise total excluding any duties, taxes and shipping fees. Refunds are generally processed within 5 to 7 business days** from the day your package is received.

**NOTE: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.

*By using this tool, you consent to our privacy policy (www.kuiu.com/pages/privacy-policy) and acknowledge that your data will be shared with third-party service providers to operate and improve this tool.

Visit our Support Center for a full list of frequently asked questions and additional information about our Return Policy.

For Canada Only:

If you return your order, you will receive a full refund of any duties and taxes paid at checkout, In addition to the cost of the returned items.

• Continue with ESW Returns Portal if you placed your order before August 18, 2026, otherwise process your return through Global-e
• Returns window: 30 days* from the purchase date
• Items must be unworn and clean
• Refund will be issued to the original form of payment
• Exchanges are unavailable for international orders

If you are located in one of the following countries and placed your order through ESW, please use the ESW Return Portal: Australia, Austria, Canada, Denmark, France, Germany, Italy, Mexico, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom.

1. Start your return by going to the ESW Returns Portal*. Enter your order number (excluding the -1) and email address.
2. Select the exact items you would like to return and the reason from the drop-down box. Items purchased in a "Pack" or "Set" must be returned together in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, KUIU Boned-Out Game Bag SET).
3. Print your packing slip. You will be provided with an address label to return the product directly back to the region return center. Please note, the address on the label is an ESW facility that we partner with and is different depending on the region. The address label and packing slip will contain instructions on how to return your package.
4. Package up your return (if possible, use the original packaging), and be sure to include the return packing slip so we can identify your package. Please make sure the return packing slip is for the exact items you are returning. If you are returning more items than on the return packing slip, another return will need to be initiated and that return packing slip will need to be included as well. Attach the address label to the outside of your package.
5. Ship your return using the carrier of your choice to the address provided on the address label. We recommend keeping the tracking number for your records.

Once your return is received by ESW, you will be issued a refund to your original form of payment for the merchandise total excluding any duties, taxes and shipping fees. Refunds are generally processed within 5 to 7 business days** from the day your package is received.

**NOTE: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.

*By using this tool, you consent to our privacy policy (www.kuiu.com/pages/privacy-policy) and acknowledge that your data will be shared with third-party service providers to operate and improve this tool.

Visit our Support Center for a full list of frequently asked questions and additional information about our Return Policy.